In the rare event a repair is not possible (e.g., severe irreparable damage), we will not charge you for the labor (only the initial diagnostic fee applies, or no fee if it's a "No Fix, No Fee" policy). We can discuss options for data recovery and/or a replacement computer.
While walk-ins are welcome for general inquiry, an appointment or calling ahead is highly recommended to minimize your wait time and ensure a technician is available
Repair time varies based on the issue. Software fixes (like virus removal) may take 24-48 hours. Hardware replacements depend on part availability. We will give you an estimated turnaround time after the diagnosis.
Absolutely. Our technicians follow strict privacy policies. We generally do not access your personal files except for necessary backup or operating system diagnostics. We recommend backing up your data before dropping off your device.
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